Refund policy

1. Terrarium Refund / Replanting Policy

We always strive to make your terrariums the best they can be. When purchasing a terrarium from us, we ask that you familiarise yourself with our returns and replanting policy should you need to get in touch regarding your terrarium in the future.

When we make our terrariums, we put them through a two-week incubation period in our studio before going on sale, so that the plants are well settled into their sealed environments. This helps to ensure that your terrariums become successful self-sustaining eco-systems.

However, if your terrarium is looking worse for wear and the plants are suffering within 30 days of purchase/delivery from us we will happily replant your terrarium for you free of charge, providing all care instructions have been followed. We will cover the cost of shipping the terrarium back to us if required.

After the 30 day free-returns window has passed, we will not be able to cover the costs of shipping or replanting your terrarium. After this point we can replant your terrarium for you, but will charge a small replanting fee and ask you to cover the cost of delivering your terrarium to and from our store. Alternatively, you can drop off/ collect your terrarium from our store for free.

All our terrariums are bespoke and made with attention, expertise, love and care. Each one is unique, so there are small variations between each and every terrarium we make. We ask all our customers to understand the slight variable nature of our terrariums and that we are not able to change the design of a terrarium for free subsequent to purchase/delivery. However, we do appreciate that occasionally you might wish your terrarium looked differently to how we made it. If you would like us to change or add plants to your terrarium for purely aesthetic reasons only, then you will be required to cover a re-design and re-planting fee. You will also need to cover delivery/ collection of your terrarium from our store.

2. Shop Returns

All products bought from our store have a 30 day full refund or exchange policy, provided they are in a re-sellable condition. After this period, we cannot offer refund or exchanges on shop products. London Terrariums will only pay for return shipping costs if If product is faulty.

All houseplant sales are non-refundable. If your plant within two weeks of purchase and providing it has been cared for appropriately, you can come into our store and exchange it for a replacement plant of equivalent value. We are very happy to provide care advice for your houseplant, and welcome you to get in touch by phone, email, or pop in to our store.

All sale items are non- refundable or exchangeable.

3. Workshop refunds and Cancellations

We can offer a full refund on your ticket if you cancel no later than 24 hours after booking your ticket. After this period workshop tickets are strictly non-refundable.

If you cannot attend a workshop, we will do our best to accommodate you at another workshop, providing there is space, however cannot offer a refund. You must notify us by email or phone at least 7 days in advance of your booking to move onto another workshop.

If you find out you cannot attend within 7 days of the start of your workshop, then we are happy for you to pass your ticket on to a friend to fill your space but unfortunately cannot offer a refund or exchange the date of your workshop. Where possible, we will offer to send a terrarium kit in instances of short-notice cancellations.